Common Username issues:
you are not allowed to use an Uppercase letter in a username i.e ( A,B,C,D etc)
no character can be used in a username except for an underscore ( _ )
Some issues that commonly occur:
sometimes while logging in, the username and password are not entered properly
you may not have verified you genmapper account yet ( check you email to activate/verify you account)
Password complexity requirements:
Password length must be at least 8 characters and must contain at least a capital letter, a number and a symbol [!@#$%^&*(),.?":{}|<>/`~;)].
How to reset your password
Follow the link below for instructions on resetting your password.