how to Create a Password
you are not allowed to use Uppercase in a username i.e ( A,B,C,D etc)
no character can be used in a username except underscore ( _ )
some issue that occurs:
cannot use uppercase in username
sometimes username and password are not entered properly
you may not have verified you genmapper account ( check you email to activate/verify you account)
Password complexity requirements:
Password length must be at least 8 characters and must contain at least a capital letter, a number and a symbol [!@#$%^&*(),.?":{}|<>/`~;)].
how to reset password
check the given link to know how you can reset you password