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you are not allowed to use Uppercase in password a username i.e ( A,B,C,D etc)
no character can be used in password a username except underscore ( _ )
some issue that occurs:
cannot use uppercase in passwordusername
sometimes username and password are not entered properly
you may not have verified you genmapper account ( check you email to activate/verify you account)
Password complexity requirements:
Password length must be at least 8 characters and must contain at least a capital letter, a number and a symbol [!@#$%^&*(),.?":{}|<>/`~;)].
how to reset password
check the given link to know how you can reset you password
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