When you set up multi-factor authentication, you should have received a list of recovery codes. Please use one of these codes to recover your account as described in this knowledge base article: https://taethni.atlassian.net/wiki/x/AYBjN
If you did not save these codes, please follow these steps:
Contact your workspace or team admin informing them that you have sent a request to Ta Ethni’s service desk.
Send a photo of a government issued photo id.
Also send a photo of your id next to your face in clear lighting.
Also provide a handwritten note in English that includes:
the current date
our application name
the workspace name(s) you are a member of
the team(s) you are a member of listing as many as possible
A brief description of recently added activities such as type and date of activity.
Once you provide this information, we can take the next steps for turning off multi-factor authentication for your account.
Because we value your security, we hope you understand the requirements are to protect you and your account. There will also be a waiting period to ensure your identity.