What if I lose access to MFA?

When you set up multi-factor authentication, you should have received a list of recovery codes. Please use one of these codes to recover your account as described in this knowledge base article: https://taethni.atlassian.net/wiki/x/AYBjN

If you did not save these codes, please follow these steps:

1. Contact your workspace or team admin informing them that you have sent this request to Ta Ethni’s service desk.

2. Send a photo of a government issued photo id.

3. Also send a photo of your id next to your face in clear lighting.

4. Additionally provide a handwritten note in English that includes:

   1. the current date

   2. our application name

   3. the workspace name(s) you are a member of

   4. the team(s) you are a member of listing as many as possible

5. Finally, provide brief description of recently added activities such as type and date of activity.

Once you provide this information, we can take the next steps for turning off multi-factor authentication for your account.

Because we value your security, we hope you understand the requirements are to protect you and your account. There will also be a waiting period to ensure your identity.