For security or other reasons, there may be a time when an Admin needs to freeze a particular member. When an Admin freezes a member, the member is blocked from logging into GAPP, adding activities in GAPP, and accessing data in GAPP until an Admin unfreezes the member.
Only Workspace Admins or Team Admins can freeze a member.
To freeze a member, a Workspace Admin or Team Admin can:
Choose Team then Members from the side navigation.
Select the edit pencil icon next to the member you want to freeze.
Select the three dots at the top next to the name of the member.
Select “Freeze or Unfreeze”.
Optionally, add the reason you need to freeze this member. Only the Admin will see the reason.
Confirm by selecting Freeze.
The member will be frozen and unable to login to GAPP. If the member is already logged into GAPP when an Admin freezes them, they will not be able to access any data nor add any activities until an Admin unfreezes the member.
To unfreeze a member, a Workspace or Team Admin can:
Follow steps 1-5 above.
Confirm by selecting Unfreeze.
The member is now unfrozen and can login to GAPP, add activities, and access data.